Frequently Asked Questions

Everything you need to know about the Tales in Ink Reading Journal, the Booked Solid digital Reader Passport, shipping, and more.

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What's in the digital passport?

Booked Solid: Tales in Ink Reader Passport is a digital reading passport that lets you track your reading across 9 bookish worlds. Your download includes a Fillable PDF, a Standard PDF and a zip of 54 transparent PNG stamps. It's a digital product, so no physical item is sent.

How do I get my files?

As soon as your payment goes through, we'll email you a message with download links for your files: the Fillable PDF, the Standard PDF and the stamps zip. Can't see it after a few minutes? Check your spam or promotions folder, or email us and we'll resend it.

Is anything posted to me?

No, the Booked Solid passport is a digital download only, so nothing is posted and there's no shipping cost. Your files are delivered by email straight after you order, wherever you are in the world.

Fillable or Standard PDF?

The Fillable PDF has boxes you can type straight into on your computer. It works in Adobe Acrobat, Preview and Chrome. The Standard PDF has no fillable boxes, so it's best for printing or for handwriting in a notes app. Both have the same pages, so use whichever suits how you like to track your reading.

How do I use the stamps?

The stamps come in a zip file with 54 PNG images that have transparent backgrounds. Unzip the file, then insert the stamps as images or stickers in your notes app or PDF editor and resize them to fit your passport pages.

Can I use the passport in GoodNotes or Notability?

Yes, use the Standard PDF. Import it into your app and write on it with your Apple Pencil or stylus. GoodNotes and Notability don't support fillable boxes, so the Fillable PDF won't work properly there.

Can I print my passport?

Yes! You can print as many copies as you like for your own personal use, at home or at a print shop. If you plan to write in it by hand, the Standard PDF is the one to use.

Can I get a refund, or share my files?

Because the passport is a digital download, we can't offer change-of-mind refunds or returns once the files have been delivered. If something's wrong with your files or you can't open them, email us and we'll make it right. Your passport is for your own personal use, so please don't share, resell or redistribute the files.

What's included with my order?

Each order includes the Tales in Ink Reading Journal, an Etched in Purpose rose gold and black ink pen, and a few carefully chosen surprise extras — because every reader deserves a little delight.

What size is the journal?

The Tales in Ink Reading Journal is A5 — the perfect size for your bedside table, bag, or favourite reading nook.

What are the pages like?

240 pages of premium 120gsm paper — thick enough to prevent bleed-through and smooth enough for a beautiful writing experience, even with fountain pens.

Where is JemCo Publications located?

We're proudly based in Brisbane, Australia.

Do you ship internationally?

Yes! We ship Australia-wide plus to New Zealand, the USA, Canada, the UK, and Europe. Wherever you are, your journal can find its way to you.

What are your shipping rates?

Shipping is free across Australia. Flat rate shipping applies to New Zealand, USA & Canada, and the UK & Europe: NZ $17.95 AUD, USA & Canada $24.95 AUD, UK & Europe $27.95 AUD. Delivery times vary by location and carrier, and you'll receive tracking as soon as your order is dispatched.

What's your return policy?

We accept exchanges for items that arrive damaged — just contact us with photographic evidence within 7 days of receiving your order. The customer is responsible for return shipping costs. We don't offer change-of-mind returns.