Privacy policy

Last updated: June 2026

JemCo Publications ("we", "us", or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following personal information when you visit or make a purchase from our store:

  • Name, email address, phone number, and billing/shipping address
  • Payment information (processed securely via third-party payment providers)
  • Browser type, IP address, and browsing behaviour on our site (via cookies)
  • Order history and communications with us

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and customer service communications
  • Send marketing emails (only with your consent — you may unsubscribe at any time)
  • Improve our website and customer experience
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business, including:

  • Shopify – our e-commerce platform
  • Payment processors (e.g. Stripe, PayPal) for secure payment handling
  • Shipping carriers to fulfil and deliver your orders
  • Email marketing platforms to send communications you've opted into

All third parties are required to handle your data securely and in accordance with applicable privacy laws.

4. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage cookie preferences through your browser settings. Disabling cookies may affect some site functionality.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our store is hosted on Shopify, which maintains industry-standard security measures including SSL encryption.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or incomplete information
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

8. Contact Us

For any privacy-related questions or requests, please contact us at:

JemCo Publications
info@jemcopublications.com.au
https://jemcopublications.com.au